Privacy Policy

This policy explains what we collect when you use The Family Club — our website, our mobile app and the club itself — why we collect it, and what you can do about it. It is written to be read, not to be skipped.

Who we are

The Family Club Bali, Jl. Bumbak Gg. Pulau 9 No.1, Kerobokan, Kec. Kuta Utara, Kabupaten Badung, Bali 80361. For any question about your data, write to contact@thefamilyclub-bali.com. We are the party deciding what is collected and why.

What we collect

When you create an account, we collect your name and email address. If you sign in with Google or Apple, we receive the same information from them, never your password.

When you add a child to your family profile, we collect their first name, date of birth and the Brain Lab age group it puts them in. We ask for a date of birth for one reason: sessions are grouped by age. Nothing else about your child is stored, and nothing is ever shown to other members.

Using the club adds booking history, credit balance and transactions, session attendance recorded at check in and check out, and any feedback you send us.

Payments are handled by Stripe. Your card details go to Stripe directly and never reach our servers; we only see that a payment succeeded and for how much.

Why we collect it

• To run your account, your bookings and your credit balance, which is the service you asked for
• To place a child in the right age group and to tell you when they are checked in or out
• To answer you when you contact us, and to improve what we offer based on your feedback
• To meet our accounting and legal obligations for transactions

Who can see it

Club staff can see member profiles and bookings, because that is how the club is run day to day. Other members never see your data or your children's.

Our technical providers process data on our behalf: Google Firebase for accounts and the database, Google Cloud for hosting, and Stripe for payments. We do not sell your data, and we do not share it for advertising.

Where it is stored

Data is held on Google Cloud infrastructure, including servers located outside Indonesia and outside the European Union. Transfers rely on the safeguards those providers put in place for international transfers.

How long we keep it

Account data is kept as long as your account exists. Transaction records are kept longer, as accounting rules require. Delete your account and the rest goes with it.

Your rights

You can access, correct or delete your data, ask for a copy of it, or object to some uses of it.

Deleting your account is built into the app: Profile, then Delete account. It removes your profile, your children's records, your bookings and your history. This cannot be undone.

For anything else, write to contact@thefamilyclub-bali.com. If you are in the European Union and believe we have mishandled your data, you may also complain to your national data protection authority.

Children

Accounts belong to parents, not to children. A child never has a login. The information we hold about a child is entered by their parent and visible only to that parent and to club staff.

Changes

If this policy changes in a way that matters, we will tell you in the app or by email before it takes effect.